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Google Pay

Google Pay
Formerly Google Wallet

Overview

What is Google Pay?

Google Pay (including Google Pay Send, formerly Google Wallet) is a payment processing solution from Google.

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Recent Reviews

No buyer protection

1 out of 10
September 30, 2021
Google pay is very convenient but do not be fooled, it certainly is not an alternative to PayPal. It is simply a payment gateway and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Google Pay?

Google Pay (including Google Pay Send, formerly Google Wallet) is a payment processing solution from Google.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Google Pay?

Google Pay Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(80)

Attribute Ratings

Reviews

(1-11 of 11)
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Arush Soel | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use it for managing our money transfers and also this payment gateway has been configured in our internal and external company web applications. Our organization uses it as a reimbursement system to manage and transfer funds for the users configured in our active directory. In our logistics application, this gateway is the primary means for funds management.
  • Transfer huge amounts of money within seconds.
  • Nowadays, it has introduced an international payment from us to India(alternative to Paypal).
  • Earning rewards for each successful transaction.
  • Multiple transfer options available (phone no, account no, etc.).
  • Most of the time, a huge amount transactions are stuck and money takes a longer amount of time to refund.
  • Not supported for most of the stock trading apps.
  • Transactions failure every time in Binance(crypto trading app).
It is the best option for instant payment to a friend or a colleague and also a good payment gateway to add to your shopping or logistics website. It is less appropriate when dealing with huge amounts of funds or payments overseas or to an offshore account. Good to use as a virtual payment method.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
This is used personally by me as well as other members of my organization to maintain all the credits and debits. The user interface is quite intuitive. In India, this application works with UPI as well. You can add multiple bank accounts to make payments. You can also check your bank balance regularly. We also use it in our management to send small to middle-range payments to employees.
  • Faster response during transactions.
  • The NFC feature for Android devices.
  • Available for both platforms i.e. iOS and Android.
  • Transaction failure
  • Needs internet access to work
  • Authentications are not secure
  • No emails for transactions. Just notifications.
This well suited for almost all the payments that you make. Users can save time and instead of using internet banking of their respective banks, users can just use google pay to transfer and accept money. You can just scan the QR code to make payments. There is everything like mobile recharge, credit card bill payments, etc.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Google Pay lets us accept Google payments on our website. This is something we have set up along with additional payment processors so that we can accept money from anywhere. It has helped us open our products to a wide variety of people and make paying easier.
  • Very easy to integrate.
  • Payment seems to be pretty easy from the user side which is helpful.
  • A secure platform and trusted by users.
  • Not sure how much of a user base there is.
  • The majority of our payment transactions are not through this platform.
  • Could make it easier for iOS devices.
I would recommend adding to your website because there are a lot of people that use it, but you still probably need a main payment processor.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I am personally using Google Pay (formerly Google Wallet) as a daily driver to make all the payments for household activities like electricity, water, broadband, and landline bills. It has covered almost all the popular private and government vendors in my area. One can directly make the payments using bank account as well as UPI.
  • You can send money to anyone, anywhere, anytime
  • Multi-vendor support
  • Fast and instant money transfers
  • Secure
  • Trusted and reliable
  • Regular application updates
  • Sometimes the Android application hangs and transaction fails. But is very rare and also dependent on the availability of the bank server
Google Pay (formerly Google Wallet) is best suited if you like to make all your payments digitally. It is fast and reliable with regular updates and support from Google.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have used Google Pay for both personal and business reasons. It is very easy to use and the mobile app is not overcomplicated. When working at an early-stage startup, apps like Google Pay are very useful to complete transactions painlessly. We used it for our entire team for a period of time and it worked very well for all transactions.
  • Very intuitive user interface.
  • Works great on both mobile and desktop.
  • Has great incentives to use Google Pay like rewards and cash back.
  • Seamless integrates with Google account through email address.
  • It isn't always accepted but is most often.
It is one of the easiest apps to send or receive money with. Whether it is for business or personal reasons, it is a great way to facilitate any transaction. It is also a great way to collate all of the items in your digital wallet, including most bank accounts or credit cards.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
My organization’s employees use Google Pay to make intra-employee payments for reimbursement under certain circumstances (ie, group lunches, coffees, happy hours, etc). This is done for ease of ordering where one employee can put down a credit card and others can reimburse the pay or simply via Google Pay. Also, there are occasions when one employee foots the bill for something special like a baby shower cake/presents, and others again reimburse via Google Pay. This is again done for purposes of streamlining payments—one employee can front the costs, and will be electronically reimbursed by others.
  • Ease of reimbursing/making payments between employees
  • Ensuring that one person can make a payment up front, rather than delaying things by physically collecting payments
  • Ensuring people can be paid from anywhere when they are not all in the office
  • It would be helpful if Google Pay could sync with things like Apple Pay so that saved payment methods can be automatically imported
  • There are certain times when Google Pay grants offers for cash back at merchants but the transfer time on the cash back is something like 30 days, which is a long time to wait
  • Google Pay could also integrate with other credit card and bank apps to add stored payment methods from there
The most fitting scenarios for use of Google Pay generally include times in which people go out to eat or grab coffee or drinks. Other times are for planned parties where one person needs to put down a credit card to pay vendors, buy products/food/etc, and needs to be reimbursed by others who may not have cash/are not in the same office space as the payor/and other similar circumstances.
Score 8 out of 10
Vetted Review
Verified User
Google pay is very good app for online payments. It can be used to recharge your mobiles, pay bills, donate to specific accounts, send money to bank directly to other bank account using their mobile number, if they have a UPI ID, or else using their account number. It has been used across the whole organization to manage payments. I've faced many situations by failing the payment because of the bank server issue. But the same bank server work on other payment app at that same time without any issue. Google Pay will not notify us if the bank server is busy before getting into the payment process. This will cause to debit the money from the sending account and not credit to receiving account. Then the app will notify us with message that the money will be return within 5-7 or something business days. It's sure that we'll get the money back if the payment process failed. But what we will do if we don't have another money to do the payment and the money we had stuck in this process!!!
  • They provide good rewards like cash back offers and gift vouchers.
  • Easy to pay by scanning the QR code.
  • Help us to find best recharges for our mobile.
  • Easy to pay electricity bill.
  • Will notify us if our validity expires on recharges.
  • Self money transfer, we can transfer money to other account if both the accounts are linked with Google Pay.
  • We can check balance by enter the UPI Pin.
  • Debiting the money on payment and failing to credit to the reciever.
  • Held our money for 5 - 7 business days. If payment failed and debited from our account.
  • Should notify and block the user to make payment, if bank server is busy before the payment.
  • Provide double tick like Whatsapp if the receiver [can] see our message in chat.
  • It is very useful for the small business purpose who don't have a POS machine to swipe the card.
  • Best for doing mobile recharges, and paying Electricity bills.
  • Not suitable for EMI transactions, if the payment fails then we've to find another way to pay the amount within the time limit.
  • Try not to use if you had a bad network, this will cause money to lose at that time even if you get it back.
Ajay S Insan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Every single person is using Google Pay for payments to anyone through UPI id to bank accounts, UPI id, and wallets, etc. Google Pay is a very simple and secure app to use for payments. It quickly transfers money to others even within seconds.
  • Very secure application as it require multi tier authentication
  • Keep the records of sent amount when started
  • Easy to use for payments and wallet transaction
  • Transactions failure are very high recently
  • Rewards coupons are irrelevant
  • Stuck transaction takes more time
  • Help support is not so good.
If we put our attention to basic need to transfer amount to anyone then this is very best app. Every application have some cons so does Google Pay. It keeps records of every transaction so don't need to write down anywhere else. Also gives coupons and cashback as rewards for every transaction.
February 04, 2021

Google Pay Review

Score 1 out of 10
Vetted Review
Verified User
I need to transfer more than $5000/week and have been doing this for years with GooglePay. Now with the “upgrade” I can no longer do this. Stupid business decision and poor customer service from GooglePay
  • Poor customer service
  • Upgrade is a downgrade
  • Help center doesn’t provide help
  • Frustrating
  • New $5,000 per week limit is a bad business decision and is forcing me elsewhere
  • Help Center should be able to escalate to a supervisor
Upgrade is awful, “Help” Center is ineffective
Jennifer Larson | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Currently, only one department is using Google Pay. It has been helpful to set up reminders for repeating payments, easy to request payment, and the money shows up in our account much faster than with any other platform I've used.
  • The integration with Google Assistant has been helpful in easily setting reminders to send and/or request payments, especially in setting up repeating reminders for payments that probably could be automatic, but we prefer to review first.
  • Funds are processed quickly, which is so important. Thus far, the funds have almost always been available the very next business day rather than 2, 3, even 4 days later as some platforms do.
  • Google Wallet had a few glitches I was unhappy with, but Google Pay seems to have corrected them. Who knows if the changes were related to the name change or if they just happened to coincide with the timing for the most part, but either way I really don't have any big complaints.
Google Pay has so far been pretty well suited for all of my needs, so much so, that I use it personally as well. I haven't run into a situation where I thought it may not be appropriate as of yet, at least in terms of utilizing another similar platform. Obviously, there are times that a physical check or cash is needed, but I certainly can't fault Google for that. For my records, the email confirmations back-and-forth of payments and/or requests are completely fine. But if you need a professional receipt for any reason, I'm not sure if there is a way to pull something like that. So that may be the only time you may need to look at a different online option.
July 18, 2017

Better than PayPal?

Heidi M. Garrido | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
My business uses Google Wallet sometimes, to collect payments from clients. It is used all across the organization. It addresses the issue of how to get a payment - and fast - and it also provides an alternative to other formats, like PayPal or running credit cards with a machine.
  • Provides method to receive fast payment.
  • Provides method to send fast payment.
  • Provides secure payment method.
  • Cutting down on time it takes to transfer funds to bank.
  • Providing a debit card to use funds right from the account.
  • More seamless paying via personal websites.
Google Wallet is well suited when I send an invoice and can get paid instantly via this service. And it is well suited when I don't need that money instantly, due to the time it takes to transfer to bank account for use. It is less appropriate when I need to be able to use it instantly.
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